Frequently asked questions
How do I secure a court?
Select your preferred date and time, then complete payment to secure your reservation. Courts are automatically confirmed once payment has been made. To ensure fair access for all guests, we do not offer pencil bookings or temporary holds.
May I reschedule my reservation?
Rescheduling is available when requested at least 48 hours before the scheduled booking. A new convenience fee applies to all rescheduled bookings
May I transfer my reservation to another player?
Confirmed reservations may be transferred to another player with prior notice, subject to venue policies.
What if I arrive late or can no longer make it to my booking?
Your court remains reserved for the scheduled period, and the booking time begins at the time indicated on your reservation. Late arrival does not extend the session. Reservations cannot be rescheduled or refunded due to personal circumstances, changes in plans, lateness, or no-shows, particularly within the 48-hour period.
What happens if there is rain on the day of my booking?
Refunds are considered only when the courts are deemed unplayable due to actual weather conditions 30 minutes to 1 hour before the scheduled booking. Weather forecasts or the possibility of rain alone do not qualify. Refunds are processed within 3-5 business days.
What if a typhoon affects my reservation?
Typhoon-related cancellations are reviewed case-by-case, taking into consideration official advisories and actual court conditions. If the condition remains unsafe or unplayable, guests may be allowed to rebook or refund their session, subject to availability and applicable booking policies. Refunds are processed within 3-5 business days.
What if it rains while we are already playing?
Should weather conditions make the courts unplayable during your reservation, you will only be charged for the actual playing time. You may either receive a refund for the unused playing time, or rebook the remaining time of your session, subject to court availability. Additional fees may apply to complete the full hour, depending on the rebooking arrangement.
Can I request a refund for reasons other than weather?
Refunds are not available for personal reasons, changes in plans, lateness, no-shows, or other circumstances unrelated to actual weather conditions affecting court playability.
May I extend my booking?
Extensions are subject to court availability and venue policies. Please coordinate with our team if possible to have an extension.
Does CVJ offer Open Play?
Yes. We offer Open Play sessions on selected days and time slots. Please follow us and register through Reclub. Search for our club @cvj-pickleball or use our code 9W0WZ.
Can I reserve the courts privately during Open Play hours?
Yes, subject to availability. The Open Play time is a fixed 3-hour timeslot, and the booking follows the same fixed schedule with no adjustments to the start or end time. Private court reservations during designated Open Play periods are charged at the applicable Open Play rate. An Open Play session has 18 player slots—equivalent to 9 slots per court. To privately reserve 1 court, you’ll buy out 9 Open Play slots; to privately reserve both courts, you’ll buy out all 18 slots.
Can I host a private gathering or event at CVJ?
Yes. CVJ Pickleball Park offers spaces suitable for private gatherings and events. Event arrangements, catering, and venue use are subject to availability and applicable venue policies.
Does CVJ offer food and catering services?
Yes. We offer party tray takeout orders for convenient group dining. We also have catering packages which include a complete catering setup with tables and chairs, dressed-up waitstaff, and food service, allowing you and your guests to simply enjoy the occasion.
My booking ends at closing time. Can we still stay and hang out at the al fresco area?
CVJ Pickleball Park closes at 12:00 AM. Guests with late bookings are kindly asked to manage their time, tidy up, and exit the premises within our 30-minute grace period. Please note that waiting or lingering within the premises, including the car park area, beyond the grace period is not permitted. A late-stay penalty fee may apply for guests who remain within the premises beyond this time. We appreciate your cooperation in helping our team close the facility on time.